How we handle your information

Who we are

RAJ Real Estate Services is a real estate sales and services company based at Ground Floor, JAG Building, Dupaya Street corner Carag Street, Barangay Leonarda, Tuguegarao City, Cagayan 3500, Philippines.

Privacy contact

For privacy-related questions or requests, contact us at rajrealestate17@gmail.com or call +63 917 174 0768.

What information we collect

Information you provide

We collect the information you choose to provide when you submit a form, call, email, message us, or visit our office. Depending on how you contact us, this may include:

• Your name
• Email address and phone number
• Preferred contact method
• Property location and property type
• The service you are interested in
• The content of your message
• Any documents, photos, or reference numbers you choose to share
• Any other information you include in your inquiry

Information collected automatically

Our hosting provider may collect standard server log data for security, maintenance, and technical operation. This may include IP address, browser type, device information, date and time of access, and requested pages. We do not use analytics or advertising trackers unless this policy is updated to state otherwise.

Cookies and similar technologies

This website does not set its own analytics, advertising, or tracking cookies. Embedded third-party content — such as the maps described below — may use limited technical storage as part of loading that content.

How we use your information

• Respond to your inquiries
• Provide the real estate services you request
• Contact you through your preferred method
• Arrange consultations, viewings, appraisals, or site visits
• Maintain records of inquiries and communications
• Coordinate with relevant service providers when you ask us to
• Protect the website and prevent misuse
• Meet legal, regulatory, and professional obligations

We do not sell personal information, and we do not use inquiry details for unrelated marketing without your permission.

Why we process your information

We process personal information when it is necessary to respond to your inquiry, take steps at your request before providing a service, perform an agreed service, comply with legal obligations, protect legitimate business interests, or act with your consent where consent is required.

How your inquiry is processed

Inquiries submitted through this website are delivered to authorized RAJ Real Estate Services personnel by email. They are not stored in a database on this website. In the course of delivery, they may pass through our website hosting provider and email provider, which process the information only as necessary to operate those services and are expected to protect it appropriately.

When information is shared

We only share information when necessary for the service you request, for website operation, to protect legal rights, or to comply with law. Depending on your inquiry, this may involve:

• Our employees or authorized representatives
• Real estate agents, brokers, appraisers, surveyors, or consultants
• Developers, lenders, or financing providers
• Contractors involved in requested work
• Website, email, hosting, and IT providers
• Government bodies or authorities when legally required
• Professional advisers where necessary

We do not permit third parties to use personal information for their own unrelated marketing.

Third-party services

The fonts and icons used on this website are hosted on our own domain, so displaying the site does not send requests to third-party font or icon providers.

Embedded content. The interactive maps on our Contact and Areas We Serve pages use OpenStreetMap. When a map loads, OpenStreetMap may receive technical information such as your IP address.

External links. Some buttons and links open other services in a new tab, and are only contacted when you choose to use them:

• Facebook and Facebook Messenger — our page and the option to message us
• Google Maps — the "Get directions" link

Each of these services handles information under its own privacy policy.

International processing

Some technical, hosting, email, or communication providers may process information outside the Philippines. Where this occurs, we take reasonable steps to use providers that apply appropriate privacy and security safeguards.

How long we keep information

We keep information only for as long as necessary to respond to your inquiry, provide the requested service, maintain appropriate business records, resolve disputes, and comply with legal or professional obligations. In practice:

• General inquiries that do not lead to a service are reviewed for deletion after a reasonable period.
• Active client records are kept for the duration of the engagement.
• Transaction and legal records are retained for the applicable legal period.
• Technical logs and backups are retained according to our hosting provider's security and maintenance schedule.

How we protect information

We use reasonable organizational and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. Access is limited to people and service providers who need the information for legitimate business purposes. No method of transmission or storage is completely secure, but we work to safeguard the information you share with us.

Your rights

Under the Data Privacy Act of 2012, you may have the right to:

• Be informed about how your personal information is processed
• Access your personal information
• Request correction of inaccurate or incomplete information
• Object to certain processing
• Withdraw consent where processing depends on consent
• Request deletion or blocking where legally applicable
• Request a copy of your information in an appropriate format
• File a complaint with the National Privacy Commission
• Seek compensation where provided by law

To exercise a privacy right, email rajrealestate17@gmail.com with the subject line Privacy Request. We may ask for information needed to verify your identity before completing the request, and we will acknowledge and respond within the period required by applicable law.

You may also contact or file a complaint with the Philippine National Privacy Commission.

Children's information

This website is intended for adults seeking real estate information or services. We do not knowingly collect personal information directly from children. If we learn that information was submitted by a child without appropriate authorization, we will take reasonable steps to delete it.

Changes to this policy

We may update this Privacy Policy when our services, website features, legal obligations, or data practices change. The updated version will be published on this page with a revised effective or last-updated date. Significant changes may also be communicated through an appropriate notice on the website.